Service ยท 03

Refunds & Disputes

Refund flows, partial refunds, and a dispute response process that does not leak revenue.

Most refund integrations break on the third edge case. We design for full refunds, partial refunds, refunds against captured-but-not-settled charges, and disputes โ€” including the evidence upload flow.

How this engagement runs

  1. 01

    Scope

    Decide which roles can refund and what refund reasons are allowed.

  2. 02

    Build

    Refund button + server endpoint + webhook reaction in lockstep.

  3. 03

    Document

    A one-page runbook your support team can follow without engineering help.